Draft for review. These timelines are to be confirmed by Go2Core Learn Engine LLP and its lawyer before publication.

Help

Complaints and grievances

If something has gone wrong, please tell us, and we will try to put it right.

How to complain

• Send a complaint through Help (choose “A complaint”), or email hello@go2core.com.
• Tell us what happened, when, and what you would like us to do. Include an invoice or request number if you have one.
• You get a request number straight away.

Grievance officer

If you are not satisfied with our answer, or your complaint is about how we handle your personal information, write to our grievance officer.

• Name: Ishaan K. Sharma
• Email: grievance@go2core.com (write “Grievance” in the subject), or send a grievance through Help.
• Address: Go2Core Learn Engine LLP, 2nd Floor, 227/2, Vishnupuri, Aligarh - 202001, Uttar Pradesh, India. We can be contacted by email only.

What happens next

• We acknowledge a complaint or grievance within 48 hours.
• We aim to resolve it within one month of receiving it, and tell you the outcome by email.
• If you remain unhappy, you can go to the consumer commission or other authority that the law of your country provides. [Lawyer to confirm: Consumer Protection (E-Commerce) Rules, 2020, and the Digital Personal Data Protection Act, 2023, for data complaints.]